our culture

a culture that puts people first. 

Our culture is about one thing: people!

We never lose sight of our values:
integrity, family, service, respect, and partnership. Our values guide us in all that we do and create an unmatched culture for our employees and the agents we serve.

Available Positions

Contracting Specialist

Job Summary

The Contracts Specialist will play a pivotal role in ensuring the successful execution of Contracts initiated by agents/agencies and sales directors.

Primary Responsibilities:

  • Contract Lifecycle Management: Overseeing the entire contract lifecycle, from Insurance contract request, maintaining, and up unto contract termination
  • Customer Relations: Building and maintaining strong relationships with agents and agencies ensuring their satisfaction and addressing their needs proactively.
  • Compliance: Ensuring strict adherence to contracting regulations, procedures, source selection criteria, and procurement laws.
  • Financial: To ensure levels are entered and assigned correctly for payment.

    Primary Skills & Requirements:

  • Experience with Microsoft Office
  • Verbal and written communication skills
  • Ability to work both collaboratively and individually
  • Critical Thinking Skills
  • Strong communication and negotiation skills
  • Exceptional organizational and time management abilities
  • A proven track record of success in a fast-paced, multitasking environment
  • A passion for problem-solving and attention to detail
  • Team Player
  • Positive Disposition
  • Knowledge of Insurance Contracts and levels a plus
  • High School Diploma or GED
  • 3+ years of Data Entry

    Click Here to Apply

Contract Integrity Specialist

Job Summary

This role is responsible for ensuring contracting data housed in the Company’s CRM is updated and accurate. This position intakes data from a variety of sources and works to enter, update, and correct data both via manual data entry as well as imports and uploads. The ideal candidate will be self-motivated and willing to take initiative while contributing to a team environment.

Primary Responsibilities:

  • Follow departmental workflows and updates workflow management system
  • Document, store, and/or enter information into the appropriate locations to document contracting changes and updates
  • Works with department heads, sales, and subject matter experts to resolve questions and understand nuances with contracting data
  • Reach out to Carriers as needed to collect and confirm missing information needed to update records
  • Coordinate movements with the Payee change process with internal teams
  • Facilitate and manage discussions on updating contracts
  • Manage carrier updates and communicate to teams as needed; validate and update various data points pertaining to contract and payee records
  • Effectively communicate with team members regarding progress, hurdles, or areas where they need assistance
  • Provide feedback on, and suggestion improvements to, current processes and contribute fresh ideas to departmental leadership

    Primary Skills & Requirements:

  • Exhibits sound and accurate judgement, includes appropriate people in decision-making process
  • Conveys a friendly, positive attitude while always maintaining professionalism; Ability to maintain composure during high pressure and challenging situations
  • Strong customer service skills to help support internal teams and departments
  • Ability to demonstrate accuracy and thoroughness
  • Follows departmental policies and procedures, completes administrative tasks correctly and on time, supports organization’s goals and values
  • Uses time efficiently and completes work in a timely manner
  • Maintains confidentiality
  • Adaptability to handle shifting priorities and new processes in a dynamic environment
  • Ability to manage multiple projects while maintaining quality
  • High School diploma
  • 2+ of administrative experience preferred; 1+ of Contracting/ Insurance experience preferred
  • Familiarity with basic computer functions is required
  • Prior experience with data collection research and analysis strongly preferred

    Click Here to Apply

Account Director

Job Summary
Agent Pipeline, an Integrity Company, is seeking an Account Director to deliver exceptional customer support to agents and marketers. This role serves as the liaison between agents, Agent Pipeline, and carriers, addressing issues as they arise and proactively anticipating and resolving potential roadblocks. The Account Director is expected to be empathetic, forward-thinking, and skilled in critical thinking and problem-solving to ensure agent satisfaction and loyalty.

Primary Responsibilities

  • Serve as the main point of contact between agents and carriers, ensuring high levels of service and effective communication.
  • Develop and nurture new and existing relationships to drive agent satisfaction and loyalty.
  • Provide proactive support by troubleshooting and resolving agent concerns, aiming for first-call resolution whenever possible.
  • Guide agents through processes, including contracting, certification, and navigating carrier portals.
  • Address escalations and resolve conflicts with empathy and professionalism, involving leadership when necessary.
  • Ensure thorough documentation of interactions and maintain accurate records.
  • Complete scheduled outreach calls, ensuring timely follow-ups and team communication as needed.
  • Continuously learn and improve to enhance service delivery.
  • Perform additional tasks as assigned to support business objectives.

    Primary Skills & Requirements:

  • Problem-Solving: Quickly identifies and resolves issues, with a focus on collaborative solutions.
  • Customer Service: Responds promptly to agent needs, delivering a high standard of support and communication.
  • Interpersonal Skills: Skilled at conflict resolution, active listening, and open-mindedness.
  • Written Communication: Produces clear and accurate written materials with attention to detail.
  • Teamwork: Contributes to a positive and collaborative team environment.
  • Professionalism: Treats others with respect, takes responsibility for actions, and maintains a reliable work ethic.
  • Organization and Multi-Tasking: Effectively prioritizes and manages tasks.
  • Initiative: Demonstrates self-motivation, seeks opportunities for growth, and takes ownership of responsibilities.
  • Travel Requirements: Limited day travel with occasional overnight travel.

    Additional Qualifications:

  • Strong verbal and written communication skills.
  • Exceptional attention to detail.
  • Proven track record as a team player.
  • Organized, credible, and dependable.
  • Ability to multitask in a dynamic environment.

    Click Here to Apply

Agent Support

Job Summary

Agent Pipeline (an Integrity Company) is seeking an Account Director to deliver exceptional customer support to agents and marketers. This role serves as the liaison between agents, Agent Pipeline, and carriers, addressing issues as they arise and proactively anticipating and resolving potential roadblocks. The Account Director is expected to be empathetic, forward-thinking, and skilled in critical thinking and problem-solving to ensure agent satisfaction and loyalty.

Primary Responsibilities

  • Serve as the main point of contact between agents and carriers, ensuring high levels of service and effective communication.
  • Develop and nurture new and existing relationships to drive agent satisfaction and loyalty.
  • Provide proactive support by troubleshooting and resolving agent concerns, aiming for first-call resolution whenever possible.
  • Guide agents through processes, including contracting, certification, and navigating carrier portals.
  • Address escalations and resolve conflicts with empathy and professionalism, involving leadership when necessary.
  • Ensure thorough documentation of interactions and maintain accurate records.
  • Complete scheduled outreach calls, ensuring timely follow-ups and team communication as needed.
  • Continuously learn and improve to enhance service delivery.
  • Perform additional tasks as assigned to support business objectives.

    Primary Skills & Requirements

  • Problem-Solving: Quickly identifies and resolves issues, with a focus on collaborative solutions.
  • Customer Service: Responds promptly to agent needs, delivering a high standard of support and communication.
  • Interpersonal Skills: Skilled at conflict resolution, active listening, and open-mindedness.
  • Written Communication: Produces clear and accurate written materials with attention to detail.
  • Teamwork: Contributes to a positive and collaborative team environment.
  • Professionalism: Treats others with respect, takes responsibility for actions, and maintains a reliable work ethic.
  • Organization and Multi-Tasking: Effectively prioritizes and manages tasks.
  • Initiative: Demonstrates self-motivation, seeks opportunities for growth, and takes ownership of responsibilities.
  • Travel Requirements: Limited day travel with occasional overnight travel.

    Additional Qualifications:

  • Strong verbal and written communication skills.
  • Exceptional attention to detail.
  • Proven track record as a team player.
  • Organized, credible, and dependable.
  • Ability to multitask in a dynamic environment.

    Click Here to Apply

discover why you should join the ap family!

Employee Ownership

We mean it when we say every AP employee is critical to our success. At our core, we believe in working together as a family and making a positive difference for all of our employees. To that end, we offer meaningful ownership for all eligible full-time employees.

Women in Leadership

We’re incredibly proud of our women in leadership! We recognize the importance of having equal representation throughout our organization – and that starts at the top. Throughout AP, we celebrate our strong women and their stories, no matter their job titles.

Diversity, Equity, and Inclusion

Part of our mission is to make a positive impact through corporate efforts that promote diversity, equity, and inclusion. Those efforts apply just as much to how we’re innovating insurance as to how we value and support the people we work with daily.

Service

Giving back is so important to the whole Integrity family. We offer 2 full days of paid time off for volunteering – above and beyond vacation time – to support every employee who wants to spend time serving our community. We’re proud of our employees and their dedication to helping others.

Become a part of the Agent Pipeline family by joining one of our incredible teams.
The only thing that beats our benefits is the amazing people you’ll work with!

Employee Ownership Plan

Competitive Health Insurance

401k Retirement Plans with competitive employer-paid match

Dental, Vision, Health Savings Accounts (HSA), Medical Flexible Spending Account (FSA), Hospital Indemnity, Accident & Critical Illness insurance

Company Paid Life Insurance

Pet Insurance

Work/Life Employee Assistance Program

15-Days of PTO for Vacation, Sick and Personal

Employee Referral Program

10 Paid Company Holidays + An Extra Day for your Birthday

Customized Career Paths & Growth Opportunities

Our History

Agent Pipeline was founded in 1989 to help West Virginians find affordable health and life insurance policies. We understood the importance of creating a robust portfolio of insurance plan options and set on a mission to equip insurance agents with quality, competitive products for their clients.

This mission led to a national expansion in our distribution footprint. We believe our success is directly related to the focus we put on finding solutions for quality healthcare for Americans.

At Agent Pipeline, we understand there is more to what we do! We’re in the people business. At the end of the day, we are responsible for helping protect and insure millions of Americans. That’s a pretty big deal, and we love being apart of something greater than ourselves.

We are family owned and operated, and that includes our employees! Learn more about our employee ownership plan, and how we’ve made national news when in December of 2021, we paid out $125 million dollars to our employees!

Agent Pipeline believes that together, we can achieve more. We’d love you to join the AP family and join us in the business of helping people!